PRIVACY POLICY

Elite Roofing & Exterior
Effective Date: February 12, 2026

Elite Roofing & Exterior (“Company,” “we,” “our,” or “us”) operates www.eliteroofingandexterior.com (the “Website”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Website or engage with us through advertising, SMS, or other communications.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information You Provide

We may collect:

Full name
Email address
Phone number (including mobile number for SMS)
Property address
Insurance claim information
Payment information
Any other information submitted through forms, advertisements, or direct communications

B. Automatically Collected Information

When you visit our Website or interact with our ads, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring URLs
Interaction with advertisements

This data may be collected through cookies, pixels, and tracking technologies including Meta Pixel and other advertising tools.

2. How We Use Your Information

We use collected information to:

Respond to inquiries
Provide estimates and schedule inspections
Deliver roofing and exterior services
Process payments
Communicate regarding appointments or project updates
Send promotional or marketing messages (with consent)
Improve our marketing and advertising effectiveness
Comply with legal obligations

3. SMS & Telephone Communications (TCPA Compliance)

SMS Policy: By signing up via text, you agree to receive recurring automated marketing messages, including cart reminders, at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. Message frequency varies. Msg & data rates may apply. If you wish to join again, you can sign up as you did the first time, and we will start sending SMS messages to you again. For help or more information, reply “HELP” to any of our messages. Your information will not be shared. By submitting, you agree to our Privacy Policy seen and reviewable on this page. By providing your mobile phone number, you agree to receive SMS (short message service) communication. Our website or any websites associated with our website, we consider the privacy of our visitors to be extremely important. If you require any more information or have any questions about our privacy policy, please feel free to contact us. Our website or any websites associated with our website, we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by our website, or any websites associated with it and how we use it.

By submitting your phone number through our Website, advertisements, or forms, you expressly consent to receive:

Calls
Text messages (SMS/MMS)
Automated or prerecorded communications

These communications may include:

Appointment confirmations
Project updates
Marketing promotions
Follow-ups regarding roofing and exterior services

Message and data rates may apply. Message frequency varies.

You may opt out at any time by:

Replying “STOP” to any text message
Contacting us directly

Consent to receive SMS messages is not a condition of purchase.

4. Advertising & Lead Tracking

We run paid advertisements on platforms including Meta (Facebook/Instagram) and other digital advertising networks.

We may use:

Meta Pixel
Conversion tracking tools
Retargeting technologies
Snipey Lead CRM tracking systems

These technologies allow us to measure ad effectiveness and provide relevant advertising.

You may disable cookies through your browser settings.

5. Third-Party Service Providers

We may share information with trusted third parties that assist us in operating our business, including:

Snipey Lead (lead management and marketing automation)
Payment processors (for secure online payments)
Scheduling software providers
Advertising platforms
Insurance carriers (when assisting with claims)

We do not sell personal information to third parties.

6. Online Payments

If you submit payment online, payment information is processed through secure third-party payment processors. We do not store full credit card numbers on our servers.

Payment processors are responsible for maintaining PCI-DSS compliance.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is guaranteed to be completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

9. Texas Privacy Rights

Texas residents may request:

Access to personal information
Correction of inaccurate information
Deletion of personal information (subject to legal exceptions)

Requests may be submitted to:

Email: tom@eliteroofingandexterior.com
Phone: (806) 283-6689

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

Elite Roofing & Exterior
State of Registration: Texas
Email: tom@eliteroofingandexterior.com
Phone: (806) 283-6689
Website: www.eliteroofingandexterior.com